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General Information and Policies
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General Information
Delivery PolicyA local delivery fee of $10.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)U.S. orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. Substitution PolicySubstitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.Flowers * In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. * For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. * If the floral container shown online is not available, a similar container will be used. Plants * For green and blooming plants, similar plants may be substituted of equal or greater value. * For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. * If the plant container shown online is not available, a similar container will be used. Specialty Gifts * Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category. |